How to get the “Product Inspection Certificate” issued by the Liectroux Ukraine Service Center?
If you believe that all the requirements of Article 9. The Law of Ukraine “On the Protection of Consumer Rights” have been met, you can send your product and copies of documents issued to you by the seller when purchasing the product to the Service Center "Liectroux Ukraine" to receive an “Act on Inspecting the Condition of the Product” .
If upon receipt by the Service Center the postal service shows visible damage to the factory packaging (box), we have the right to refuse to accept such goods for inspection and refuse to issue an “Inspection Certificate for the product’s condition”, since the product will already have visible damage and not presentation . A photo / video / fixation of the package will be made and sent to you to determine the circumstances of damage to the package by the postal service. Therefore, we strongly recommend that you take a photo / video / fixation of the condition of the package when sent by the postal service to confirm their guilt and reimburse you for damage in the transportation of the parcel.
Inspection / verification and issuance of the “Product Inspection Act” is completely free with photo / video / fixing the unpacking and verification of your product.
Sending the product to the Service Center "Liectroux Ukraine" is carried out at the expense of the customer without cash on delivery and payment of the cost of the product. After the positive conclusion of the Liectroux Ukraine Service Center on the possibility of return / exchange, a copy of the “Product Inspection Act” is sent to the Buyer, another copy to the Seller of the product. The seller must set a date for the return of funds / exchange of goods after receiving the "Act of inspection of the condition of the product." The time for consideration of the application depends on the complexity of the case and is negotiated with the Seller.
If during the inspection (with photo / video / fixation) by the Liectroux Ukraine Service Center, problems or product defects committed due to the Buyer's fault were discovered
- Inaccurate handling of the product
- Traces of use of the product, scratches, mechanical damage, etc.
- The product or packaging does not have a presentation
the product is not subject to return / exchange.
Photo / video / recording of inspection of the product, as well as the product itself will be sent back to the Buyer, at his expense.
Dear customers! In order to improve the quality of the service, all correspondence and telephone conversations with the Liectroux Ukraine Service Center are recorded.